Return and Refund Policy

HUB PLUS RETURN AND REFUND CUSTOMER POLICY

CUSTOMER RETURN POLICY

CourierPlus hopes you are thrilled with your new purchase. However, if you need to return an item purchased on the HubPlus Website, we're here to help.

Knowing that someone disliked your product can be disheartening for business owners who strongly believe in the benefits of their products and services.

These policies help customers know what items can be returned, for what reasons, as well as the time frame over which returns are accepted.

ITEMS THAT CAN BE RETURNED

Damaged item: Damaged in transit to customer or received by customer damaged, torn, stained, broken

Lost item: Missing part, missing in transit to customer, incomplete accessories

Wrong item: A different item was delivered to the customer by the vendor

Wrong size: A different description in size or weight was delivered to the customer

Wrong color: A different color of product ordered was delivered to the customer

Different Item: A different description of item on HubPlus website was delivered to the customer

N.B: We do not accept returns on Health and Personal Care Items, broken seal, damaged packages, incomplete return, Downloadable Software, Online subscriptions. Visit manufacture’s service center.

RETURN REASON THAT IS ACCEPTABLE

• Item does not match expected description
• Item is not working
• Item is not as described on HubPlus website
• Item is incomplete

TIME FRAME FOR RETURN

Not satisfied? Simply return the product intact with original package for a prompt refund.

Any Item purchased on HubPlus and delivered with CourierPlus can be returned within 7 business days.

Promotional Terms & Conditions: When a promotional item included in the original transaction is not returned, the value of the promotional item will be deducted from the refund amount

We are unable to refund or exchange your items if your merchandise is found to be modified from its original form when purchased, dirty, stained, or damaged. We apologize for any inconvenience.

N.B: You responsible for return shipping charges.

Whether you are returning for a refund, exchange or warranty request, please do the following before shipping:

1. Place a copy of your order receipt in the shipping box with the item(s) you are returning.
2. Make sure to include your order number, email, first and last name
3. Indicate the reason for the return
4. State if you would like a refund or exchange.

N.B: Shipping fees are non-refundable

HOW TO RETURN AN ITEM:

After you sign in, your recent orders will be seen under your profile. Select the tracking number to go to the order details page. From there, use the Start a Return link below your item. On the next page, confirm the items from your order that you’d like to return and select the Initiate Your Return button.

Next, read the instructions and select the Print Return Label button to print your shipping and any required hazmat labels. If you’re shipping multiple boxes, use the Print Return Label button again to print new labels for each box. We recommend using the original packaging of all items.

Once we receive your returned item, we will do a quality check to confirm your claim and a refund or a redelivery to customer will be processed in less than 7 working Days.

N.B: You can either schedule a pickup with the CourierPlus or drop off the package at any of the CourierPlus Hub locations.

REDELIVERY PROCESS

A redelivery is initiated to the customer if the quality control team verify the purchase and confirms its same as seen on the HubPlus site and the claim is invalid.