Support Policy

1. Introduction 1.1. HubPlus is committed to providing reliable support services to our customers engaging in e-commerce activities on our platform.

1.2. This support policy outlines the framework within which our support services operate and the responsibilities of both HubPlus and our users.

2. Support Channels 2.1. HubPlus offers support through various channels, including but not limited to: a) Email support: Users can reach out to our support team via email for assistance with their e-commerce activities. b) Live chat: Real-time support is available through our live chat feature on the platform. c) Help center: A comprehensive help center is accessible on our website, providing guides, FAQs, and troubleshooting resources. d) Phone support: Users may contact our support hotline during designated hours for immediate assistance.

   
   

   
   

3. Scope of Support 3.1. HubPlus provides support for issues related to the functionality and use of our e-commerce platform, including: a) Technical assistance with website navigation, account management, and product listings. b) Guidance on policies, terms of service, and best practices for buyers and sellers. c) Resolving disputes and facilitating communication between parties when necessary. d) Assistance with payment processing and refund inquiries. e) Addressing general inquiries and concerns related to e-commerce operations on our platform.

   
   

   
   

4. User Responsibilities 4.1. Users are responsible for: a) Familiarizing themselves with HubPlus' terms of service, policies, and guidelines. b) Providing accurate and detailed information when seeking support. c) Adhering to platform policies and guidelines while engaging in e-commerce activities. d) Respecting the support team and fellow users, refraining from abusive or inappropriate behavior.

   
   

   
   

5. Limitations 5.1. While HubPlus endeavors to provide timely and effective support, there may be limitations to the scope of assistance we can offer, including: a) Support for issues outside the platform's control, such as third-party services or external factors affecting user operations. b) Legal or regulatory matters requiring professional advice beyond the scope of our support team. c) Support for activities that violate platform policies or applicable laws. d) Assistance with issues arising from user negligence or misuse of the platform.

   
   

   
   

6. Feedback and Improvement 6.1. HubPlus welcomes feedback from users regarding their support experience and suggestions for improvement. a) Users are encouraged to provide feedback through designated channels, such as surveys or direct communication with the support team. b) We continuously evaluate and enhance our support services based on user feedback and evolving needs.

   
   

   
   

7. Policy Updates 7.1. HubPlus reserves the right to update this support policy as needed to reflect changes in our services, user requirements, or regulatory standards. a) Updates to the policy will be communicated to users through appropriate channels and made accessible on our website.

By engaging in e-commerce activities on the HubPlus platform, users agree to abide by this support policy and cooperate with our support team to ensure a positive experience for all stakeholders.